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Ridge Apartment Hotel FAQs

Browse the Ridge Apartment Hotel frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Guaranteed check- in time from 1400pm.

Check out is up to 1000am.

We will always do our best to accommodate you.

Q: Do you require a security bond upon check-in?

A valid credit card is and  $100 pre-authorisation is required upon check.

If you are paying with cash, a $200 deposit is required and photo identification.

Q: Is after hours check-in available?

Yes, you can arrive whenever you do. We have a very easy to use After-Hours check in service (key safe at the front entrance).

We will text the key safe code to you automatically, just before we close on your arrival day.

Our After-Hours team are only a phone call away or via the front entrance intercom and someone is always here.

Q: Can I have a late check-out?

Subject to availability on check in.

Q: When do I have to pay a deposit?

When you reservation is made, we will process the 1st nights accommodation cost.

Q: What are the reception hours?

Monday - Friday 0800am - 1900pm

Saturday - Sunday 0830am-1700pm

Public Holidays 0930am - 1430pm

Please note someone is always here.

Q: Can I book local attractions tickets at reception?


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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes, we offer complimentary WIFI

Q: What facilities do you have?

A gym, entertaining area with BBQ facilities. The pool is currently under renovation.

Q: Is there car parking available?

Secure underground car parking is available at $18 per vehicle, per night.

Height restrctions of 2.3 metres apply.

Q: Is all linen provided?

Yes, delivered fresh every day.

Q: How often are the rooms serviced?

If staying over 7 nights, once per week.

You are more than welcome to stop by Reception for any additional items.

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Location FAQ's

General information about our location.

Q: How close is Brisbane CBD?

One kilometre to Queen Street Mall.

Q: Are there shops or restaurants nearby?

Yes, there is a convenience store, bottle shop, mexican restaurant, korean supermarket and pub across the road.

Q: Is there public transport nearby?

Yes, bus stops in Leichhardt Street, the city loop bus stop and Central train station is 500 metres away.

Q: What local attractions are in the area?

Brisbane CBD

Fortitude Valley


Easy access to everywhere.

Q: How far away is Suncorp Stadium & The Gabba?

Suncorp Stadium is 2.5 kilometres & The Gabba is 5.4 kilometres.

Q: Where can I buy groceries locally?

There is a korean supermarket and 7/11 across the road or Woolworths 450 metres.

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